Why employees leave…

Posted: October 22, 2009 in blogging
Tags: , , ,

Why do employees leave? A review of an old book by Marcus Buckingham and Curt Coffman titled, First Break All The Rules, still holds good in today’s work corporate environment. The book, released in 1999, referred to certain findings from a survey by Gallup which stated why employees quit. I thought it worth reproducing here…

The study surveyed over a million employees and 80,000 managers. It came up with this surprising finding: If you’re losing good people, look to their immediate manager.

“Immediate boss is the reason people stay and thrive in an organization. And he’s the reason why people leave. When people leave they take knowledge, experience and contacts with them, straight to the competition. Mostly managers drive people away.”

“HR experts say that of all the abuses, employees find humiliation the most intolerable. The first time, an employee may not leave, but a thought has been planted. The second time that thought gets strengthened. The third time, he looks for another job. When people cannot retort openly in anger, they do so by passive aggression. By digging their heels in and slowing down; By doing only what they are told to do and no more – by omitting to give the boss crucial information.

“If you work for a jerk, you basically want to get him into trouble. You don’t have your heart and soul in the job.” Different managers can stress out employees in different ways – by being too controlling, too suspicious, too pushy, too critical, but they forget that workers are not fixed assets, they are free agents. When this goes on too long, an employee will quit – often over a trivial issue.

“It isn’t the 100th blow that knocks a good man down. It’s the 99 that went before. And while it’s true that people leave jobs for all kinds of reasons – for better opportunities or for circumstantial reasons, many who leave would have stayed – had it not been for one manager constantly telling them: “You are dispensable. I can find dozens like you.”

“Every person who leaves a corporation then becomes its ambassador, for better or for worse. “If it’s bleeding talent, it’s bleeding value. Unfortunately, many senior executives busy travelling the world, have little idea… that deep within an organization that otherwise does all the right things, one manager could be driving its best people away.”

  1. Laralils says:

    So true, how management is key.Brings to mind a book I read about the concept of one minute management. Something I found really interesting.The book is 'The one minute manager' by Kenneth Blanchard and Spencer Johnson. Have you read it?

  2. Zubin Kabraji says:

    Employees probably leave for two very good reasons :1. Disenchanment with their environment and the lack of recognition.2. A better prospect – generally in monetary terms.The good employer is the one who knows his employees and what they do. The good employee is the one who appreciates that.The rest is hogwash !

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